02-26-2013 07:59 AM
I am having the same trouble. I enter my account information under "Enable Sync", click "OK" and then the window keeps popping back up (yes, I am sure my account information is correct; I tested it by signing into EndNote Web several times). If I click the red dot to close the window my account information appears in the Sync Preferences pane, but when I click the sync button I get the following error message:
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Sync Errors: Server.AuthenticationToken.invalidClientCredentials
Local Sync Library
Library Name: My Library.enl
Username: [removed for privacy]
EndNote Web Sync Library
Serial Number: Unable to contact EndNote Web.
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown
I just shelled out some serious money for this program, and I really hope it was not an expensive mistake. So far I only have a handful of references in my desktop and web accounts, so library size shouldn't be an issue.
I am running Mountain Lion (MacOS 10.8) and EndNote X6.
02-26-2013 12:37 PM
02-26-2013 12:46 PM
02-26-2013 12:49 PM
ebabbit, I am not sure yet you are having the same issue. Can you check your 'Sync Status' button to confirm what the error message is? Or, send me your email address after trying to sync so I can have a look from our side?
As far as upgrading, you may have to check with your IT department about any process specific to your situation. Otherwise, you can try clicking the menu item "Help -> EndNote Program Updates...".
03-03-2013 05:21 AM
Yes you are right, it is still version X6.
I realise what the problem is that it won't let me update to X6.0.1 or X6.0.2.
It says "This updater was unable to find any copies of EndNote that could be updated to EndNote X6.0.2"...?!?!
I have tried with X6.0.1 updater as well. Same message came up.
03-03-2013 10:13 AM
Mac update section From the TR webpage: http://endnote.com/downloads/available-updates ENDNOTE X6 X6.0.2 FOR MAC OS X (RELEASED 25 JAN 2013)
X6.0.1 FOR MAC OS X (RELEASED 14 NOV 2012)