You will need to try using another style or edit a style to get the format you want.
You can find steps for how to switch styles in Word here:
You can find steps for how to edit a style here:
If you still need help then please contact Technical Support directly.
1-800-336-4474 option 4 then 1 or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US