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Posts: 1
Registered: ‎02-02-2021
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Invalid.User, but my User & Pass are correct?

[ Edited ]



 As per the title. MY MAc synced fine, but I'm trying to sync my windows laptop as well as now I'm getting this error:



Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent and received.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: The username/password specified is not valid.


Local Sync Library
Library Name: VBT Systemativ Review EndNote Library
References: 82
Groups: 0
Group Sets: 1
Attachments: 9


Online Sync Library
Serial Number: 3091999415 (Premium until February 02, 2023)
References: 71
Groups: 1
Group Sets: 1
Attachments: 7 (3.69 MB)


Sync Limits
Number of References: 1000000 (999929 can still be added)
Number of Groups: 5000 (4999 can still be added)
Number of Group Sets: 5000 (4999 can still be added)
Attachment Storage: Unlimited


Just started writing my PhD, so ideally would like to get this sorted before I go any further, lol.

Posts: 852
Registered: ‎06-04-2008
0 Kudos

Re: Invalid.User, but my User & Pass are correct?

Please contact Technical Support directly

1-800-336-4474 option 4 then 1






We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.