MS Word cannot read mt references

[tmartin]

I would make a backup copy of the document first then try the steps found on our website:

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-cursor-the-range-cannot-be-deleted-or-other-problems-while-formatting?language=en_US

If you continue to have issues with the document please contact Technical Support.

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.