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New User
Posts: 6
Registered: ‎01-21-2017
0

MS Word cannot read mt references

[ Edited ]

Hi, 

I am trying to merge two files and I am facing a problem to merge citation list.

You can see that the citations in the second file are active, however, when I paste this text in the master file, nothing updates. 

I even tried creating temporaty citation in the second file. It didn;t help either. Please see the two images attached.

 

I am using Word 2013 and EN7.

Any tricks or advice please? Smiley Happy

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Mentor
Posts: 8,254
Registered: ‎04-10-2008
0

Re: MS Word cannot read mt references

I note they are associated with Figures?  Word has trouble with finding fields that are inside some things, like text boxes.  See  https://community.endnote.com/t5/EndNote-How-To/Citation-numbering-in-text-boxes/td-p/205

(long time Endnote user)
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Administrator
Posts: 712
Registered: ‎06-04-2008
0

Re: MS Word cannot read mt references

I would make a backup copy of the document first then try the steps found on our website:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-curs...

 

If you continue to have issues with the document please contact Technical Support.

 

1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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New User
Posts: 6
Registered: ‎01-21-2017
0

Re: MS Word cannot read mt references

Well, I also have the same problem with citations in the text. So I think it is not text box/ Figure only issue Smiley Sad

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New User
Posts: 6
Registered: ‎01-21-2017
0

Re: MS Word cannot read mt references

Hi Tony, 

I tried all these steps and when I copy and paste into a new file, it is just copied as a text. Updating citations doesn't change anything. 

I better try calling the number you gave and see if I can fix this issue. 

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Mentor
Posts: 8,254
Registered: ‎04-10-2008
0

Re: MS Word cannot read mt references

Assuming you do have the toolbars in word?  

(long time Endnote user)
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New User
Posts: 6
Registered: ‎01-21-2017
0

Re: MS Word cannot read mt references

Yes I do. 

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Mentor
Posts: 8,254
Registered: ‎04-10-2008
0

Re: MS Word cannot read mt references

I got nothing, unless you want to zip up the file and upload it, so someone here can take a look, if you haven't been able to reach out to the tech support people as Tony suggested.  

 

(long time Endnote user)