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User
Posts: 6
Registered: ‎02-07-2018
0

Mac High Sierra - X8 - shared library - cannot retrieve references

Hello,

My EndNote crashes when I attempt to retrieve the references from a shared library (I am not the owner).

It successfully retrivied 1/4 of the library. Now, when I open the shared library, EN shows what it successfully retrived, but it cannot restart the process. It is blocked to the same reference and it crashes again.

Maybe I have to delete the 1/4 of the library to start from scratch, but how can I do it? Is the shared library saved locally?

 

Many thanks for the help.

Moderator
Posts: 433
Registered: ‎06-04-2008
0

Re: Mac High Sierra - X8 - shared library - cannot retrieve references

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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