What output style are you using (This file name would be on the Endnote ribbon in word).
Is anyone else viewing this document in a different program?
can you zip the word file up and attach the zipped file here? (in the attachments box, choose file when you reply). If not, make a copy and in the directory view, change the file name to be .txt (it will warn you) and then attach that file (tell us what the extention was (.xdoc or .doc or something else).