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Administrator
Posts: 57
Registered: ‎12-03-2007
0

Re: Multiple items in same year by same author not listed correctly

Hey all,

 

I just wanted to let everyone know we're aware of the problem, it is indeed specific to X7.3, and we've got folks working on the problem.  We're very sorry for any panic felt when seeing nonsensical citation identifiers, I can understand the anxiety that this might cause.  In the meantime, if you've got a paper due, we've got a few workarounds that should help.

 

First of all, EndNote online isn't impacted by the issue, so if the style you're using is available there, it should be a pretty simple matter to change the Application tab in your CWYW prefs in Word to format with the EndNote online version of the style.

 

Alternately, EndNote X7.2.1 still works fine.  Rather than revert your own copy, which can be a pain, please feel free to reach out to tech support and have us format your document for you, we'd be more than happy to save you the trouble.

 

Unfortunately, I can't say when we expect to have a fix out to the public, but in the meantime hopefully these options will help, especially if you have anything due soon.  Thanks, and again, we're very sorry for the inconvenience.

Rick Meyler
Manager of Technical Support
Global Customer Support

Clarivate

Phone: +1 800-336-4474
endnote. com
Moderator
Posts: 113
Registered: ‎04-14-2008
0

Re: Multiple items in same year by same author not listed correctly

[ Edited ]

Hello all,

 

We are preparing to deploy an X7.3.1 patch to fix the ambiguous citation issue early next week. Therefore we are no longer sending out pre-release copies.

 

If you are under a deadline and need help formatting, please contact tech support. Thank you for all of your input, which helped us to resolve the problem.

 

Best regards,

Sharon

New User
Posts: 2
Registered: ‎07-15-2014
0

Re: Multiple items in same year by same author not listed correctly

Please send me a link to the fix (Windows) since I am affected by this problem. How long until a stable update is available?

 

New User
Posts: 2
Registered: ‎04-27-2015
0

Re: Multiple items in same year by same author not listed correctly

 

I'm having the same problem

Please, what I need to do to correct this problem?

Wrong letters when I cited references from same author and same year!! 

 

I'm having problems: It's appearing wrong letters when I cited references from same author and same year!!
 
Corrected expected:
(Gottsberger and Silberbauer-Gottsberger 2006a; b),
 
But is appearing in this way: with letter K, instead of "b": 
(Gottsberger and Silberbauer-Gottsberger 2006a; k).
 
 
Expected: (Paulino-Neto 2014a, b, c)
Appearing:  (Paulino-Neto 2014a, h, n)
 
 

references

Gottsberger 1989a. Comments on Flower Evolution and Beetle Pollination in the Genera Annona and Rollinia (Annonaceae). Plant Systematics and Evolution 167: 189-194.

 ------. 1989d. Beetle Pollination and Flowering Rhythm of Annona Spp (Annonaceae) in Brazil. Plant Systematics and Evolution 167: 165-187.

 

Thanks for your attention

 
Best wishes
 
New User
Posts: 1
Registered: ‎05-12-2015
0

Re: Multiple items in same year by same author not listed correctly

I am having the same issue. Has the patch been released yet?

Mentor
Posts: 8,048
Registered: ‎04-10-2008
0

Re: Multiple items in same year by same author not listed correctly

yes - it was today -- Help - "check for updates" if it doesn't ask you automatically when you open Endnote. 

 

(long time Endnote user)
New User
Posts: 2
Registered: ‎05-05-2016
0

Re: Multiple items in same year by same author not listed correctly

Hi, all.

 

Can someone please help me with this?

 

I am having the same issue as people above. I used Endnote 7 initially, but as I had the same problem, so I read above and 

installed Endnote 7.3.5, and still having the same issue. Still my references with the same author and the same year come up with random letters ( e.g. Smith, 2013d; Smith, 2013i) rather than alphabetical order(e.g. Smith, 2013a; Smith, 2013b).

 

What can I do? I need to submit my thesis by the end of this month, and this is the last thing I need to fix.. I am panicking now.. 

 

Please help!!!!

 

 

Mentor
Posts: 8,048
Registered: ‎04-10-2008
0

Re: Multiple items in same year by same author not listed correctly

The most recent update is X7.5 -- I would fully update and then see if it works. Make sure all Microsoft office programs are closed, when you do so.  

 

Just to make sure the citations are reformatted, I suggest (assuming you have all the records in your current library) that you make a copy -- and then unformat (convert to to unformatted citations and NOT plain text) and then reformat (update Citations and Bibliography) and if you work with instant formating on, make sure it is set to be on again. These options are all on the Endnote ribbon in Word.   

 

 If you still have the problem then I would CALL tech support: see www.endnote.com/support for the contact phone number.    

(long time Endnote user)
New User
Posts: 2
Registered: ‎05-05-2016
0

Re: Multiple items in same year by same author not listed correctly

Dear Leanne

 

Thank you so much for your reply. I double checked and I do have x 7.5 up and running. 

I did try your advice, but with not much sucess. At the end, I just gave up and coverted my thesis to Plain Text and maunually fixed it. At least by that way, I can fix my citation.

 

I really appreicate your feedback though. Thank you again for your help. Smiley Surprised)

Mentor
Posts: 8,048
Registered: ‎04-10-2008
0

Re: Multiple items in same year by same author not listed correctly

Does it happen on a new document too?  -- this is very surprising as the update appeared to fix it for other users?  

(long time Endnote user)