04-05-2015 01:35 PM
I just wanted to let everyone know we're aware of the problem, it is indeed specific to X7.3, and we've got folks working on the problem. We're very sorry for any panic felt when seeing nonsensical citation identifiers, I can understand the anxiety that this might cause. In the meantime, if you've got a paper due, we've got a few workarounds that should help.
First of all, EndNote online isn't impacted by the issue, so if the style you're using is available there, it should be a pretty simple matter to change the Application tab in your CWYW prefs in Word to format with the EndNote online version of the style.
Alternately, EndNote X7.2.1 still works fine. Rather than revert your own copy, which can be a pain, please feel free to reach out to tech support and have us format your document for you, we'd be more than happy to save you the trouble.
Unfortunately, I can't say when we expect to have a fix out to the public, but in the meantime hopefully these options will help, especially if you have anything due soon. Thanks, and again, we're very sorry for the inconvenience.
04-07-2015 06:01 PM - edited 05-06-2015 06:09 PM
We are preparing to deploy an X7.3.1 patch to fix the ambiguous citation issue early next week. Therefore we are no longer sending out pre-release copies.
If you are under a deadline and need help formatting, please contact tech support. Thank you for all of your input, which helped us to resolve the problem.
04-27-2015 10:36 AM
I'm having the same problem
Please, what I need to do to correct this problem?
Wrong letters when I cited references from same author and same year!!
Gottsberger 1989a. Comments on Flower Evolution and Beetle Pollination in the Genera Annona and Rollinia (Annonaceae). Plant Systematics and Evolution 167: 189-194.
------. 1989d. Beetle Pollination and Flowering Rhythm of Annona Spp (Annonaceae) in Brazil. Plant Systematics and Evolution 167: 165-187.
Thanks for your attention
05-05-2016 08:20 AM
Can someone please help me with this?
I am having the same issue as people above. I used Endnote 7 initially, but as I had the same problem, so I read above and
installed Endnote 7.3.5, and still having the same issue. Still my references with the same author and the same year come up with random letters ( e.g. Smith, 2013d; Smith, 2013i) rather than alphabetical order(e.g. Smith, 2013a; Smith, 2013b).
What can I do? I need to submit my thesis by the end of this month, and this is the last thing I need to fix.. I am panicking now..
05-05-2016 09:22 AM
The most recent update is X7.5 -- I would fully update and then see if it works. Make sure all Microsoft office programs are closed, when you do so.
Just to make sure the citations are reformatted, I suggest (assuming you have all the records in your current library) that you make a copy -- and then unformat (convert to to unformatted citations and NOT plain text) and then reformat (update Citations and Bibliography) and if you work with instant formating on, make sure it is set to be on again. These options are all on the Endnote ribbon in Word.
If you still have the problem then I would CALL tech support: see www.endnote.com/support for the contact phone number.
05-09-2016 06:00 AM
Thank you so much for your reply. I double checked and I do have x 7.5 up and running.
I did try your advice, but with not much sucess. At the end, I just gave up and coverted my thesis to Plain Text and maunually fixed it. At least by that way, I can fix my citation.
I really appreicate your feedback though. Thank you again for your help. )
05-09-2016 02:54 PM
Does it happen on a new document too? -- this is very surprising as the update appeared to fix it for other users?