4 weeks ago - last edited 4 weeks ago
One of our user has had PDFs disappearing from his EndNote.
He did not move his .enl file or his .Data folder. He imported a bunch PDFs. Some stayed, some have been deleted and the numerical folder from the .Data folder isn't there anymore, as well. We're talking about a 10 000 references database here, not something you can check everything easily...
Do you know why it's happening and if/how the missing PDFS can be found?
We're using EndNote 8 on Windows 7.
3 weeks ago
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
We are here to help whenever you run into issues.