Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
New User
Posts: 1
Registered: 4 weeks ago
0

PDFs are disappearing from EndNote

[ Edited ]

One of our user has had PDFs disappearing from his EndNote.

 

He did not move his .enl file or his .Data folder. He imported a bunch PDFs. Some stayed, some have been deleted and the numerical folder from the .Data folder isn't there anymore, as well. We're talking about a 10 000 references database here, not something you can check everything easily...

 

Do you know why it's happening and if/how the missing PDFS can be found?

 

We're using EndNote 8 on Windows 7.

Thanks!

Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: PDFs are disappearing from EndNote

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Highlighted
Mentor
Posts: 8,127
Registered: ‎04-10-2008
0

Re: PDFs are disappearing from EndNote

Your lucky, my Endnote program keeps disappearing from my new computer.  

 

(long time Endnote user)