Problems with syncing

I’m working across a laptop and a desktop and am finding I am losing some writing when I move between my computers despite ensuring I sync before I leave.

I’ve noticed that some of the record numbers are also different.

Any ideas why this is happening, or more importantly, how I can make my computers sync more precisely?

I recommend that you call tech support Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US