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User
Posts: 8
Registered: 3 weeks ago
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Accepted Solution

Reference error {author, year, #number} + CWYW doesn't work

[ Edited ]

Hello EndNote Community,

 

I have a problem regarding to CWYW, I cannot use (cite while you write) when I’m using word it shows me {author name, year, #number}!!
I tried all the solutions suggested by your community but all the attempts failed, Unfortunately I spent more than 24 hours to solve this problem!
Besides when I’m clicking on (tool tab in EndNote then Cite while you write) all the 4 options in the menu are grayed (disabled)! 

 

I tried to upload screenshots but your web didnot accept its extention (PNG).
Please help me as soon as possible....

 

Operating System: macOS Mojava version 10.14.1
Word Processor: 16.16.4
Version: X8.2
Browser: Chrome


Thanks

Administrator
Posts: 521
Registered: ‎06-04-2008
0

Re: Reference error {author, year, #number} + CWYW doesn't work

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US


We are here to help whenever you run into issues.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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User
Posts: 8
Registered: 3 weeks ago
0

Re: Reference error {author, year, #number} + CWYW doesn't work

[ Edited ]
Thanks for your replay,

I cannot call them, I already sent them a request but I didn’t receive anything yet !
Can anyone here help me?
Mentor
Posts: 7,929
Registered: ‎04-10-2008
0

Re: Reference error {author, year, #number} + CWYW doesn't work

save the images as jpg (from the clipping screen this is usually a dropdown option).  or put them in a .zip file and attach that.  

(long time Endnote user)
Contributor
Posts: 26
Registered: ‎09-10-2018
0

Re: Reference error {author, year, #number} + CWYW doesn't work

On the Mac, open the .png file in Preview. Click on the File menu and select "Export". From the drop-down menu select "jpeg" and save the file.

[screenshot]

User
Posts: 8
Registered: 3 weeks ago
0

Re: Reference error {author, year, #number} + CWYW doesn't work

[ Edited ]

Here you can find the screenshots of the problem

 

 

Thanks in advance,

Contributor
Posts: 26
Registered: ‎09-10-2018
0

Re: Reference error {author, year, #number} + CWYW doesn't work

In EndNote, click on the EndNote menu and select "customizer". Do not click on "next" just yet, but is the option for ciute while you write ticked?

User
Posts: 8
Registered: 3 weeks ago
0

Re: Reference error {author, year, #number} + CWYW doesn't work

Yes, this option is ticked.

I tried with it before but without postive result
Contributor
Posts: 26
Registered: ‎09-10-2018
0

Re: Reference error {author, year, #number} + CWYW doesn't work

Yes, that was silly of me - sorry.

Try this: om the tools menu, select "templates and addins" (second from the bottom)

Does it look like the screenshot attached?

 

Basically, EndNote and Word are not talking to each other - if I don't have Word open then the CWYW options are greyed out in EndNote. But updating the citations in Word SHOULD force EndNote to start if it isn't already open.

 

 

User
Posts: 8
Registered: 3 weeks ago
0

Re: Reference error {author, year, #number} + CWYW doesn't work

I did that before and compared it with my friend word, it doesn’t work Smiley Sad