Reference error hash (#) + number.

Hi Endnote,

I have download trial version for endnote X8 and I am using ms word 2013. After install it, the tool of endnote did not appear in Ms Word, then I tried many ways suggested on the internet. Finally, it worked.

Then, I started to work with this software and input all of my references. Next, I felt very bad because again… I faced the next problem. I have chosen an output style and inserted all citations in the text word and again it didn’t work. There is a comment “cannot edit range”. In the last of sentences do not appear the number of reference, it just appears like this {Al‐Shahib, 2002 #91} and when i look at below, there is no any list of references, it is empty. I have tried to click “update citations and bibliography”, “instant formatting is on”, “convert citations and bibliography” and I didn’t work. The problem is still same.

What should I do?