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Visitor
Posts: 2
Registered: ‎12-23-2015
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Accepted Solution

Reference error hash (#) + number.

Dear endnote community.

I have a problem with the reference function in Word. I am using endnote X7 in Word 365 ProPlus. I have been writing and citing in the same document for a few weeks now, but suddenly the citing function doesnt work as intended. Whenever I cite a reference it gives me this: {author, year #number}. For example: {Steinberg, 2008 #53760}

This just appeared out of apparently nowhere. If I open a new document referencing works as normal. It just seems to be this document where the error is. 

Thank you for the help.
Kind regards.
Troels

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Posts: 7,929
Registered: ‎04-10-2008
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Re: Reference error hash (#) + number.

[ Edited ]

See this thread?  http://community.thomsonreuters.com/t5/EndNote-How-To/how-can-I-change-the-citing-format-back/m-p/12... Is this the same issue?  Make sure that the instant formating option is "on". 

(long time Endnote user)
Visitor
Posts: 2
Registered: ‎12-23-2015
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Re: Reference error hash (#) + number.

Hello Leanne.

Thank you for the reply. It did the trick. At first I wasn't able to turn instant formatting on. When I pressed "Turn instant formatting on" it went to the "insert citations window" and when I tried to add a reference it came back to this window without adding a reference, and without turning on instant formatting. The reason was that I used curly brackets {} in my text. When all these were removed word was able to turn instant formatting on.

So apparently I am not allowed to use "curly brackets" in a text while I cite and write. It's a minor annoyance.

So thank you again.

Regards
Troels

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Posts: 7,929
Registered: ‎04-10-2008
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Re: Reference error hash (#) + number.

Or you can change your temporary citation delimiters to square brackets or any combination of two characters that you don't use anywhere else (%, & or $, etc).  then your "temporary citations" will be changed to [author, year #1927]and you shouldn't have the problem.  This can be in the format bibliography menu or permanently in the edit preferences settings.  

(long time Endnote user)
New User
Posts: 3
Registered: ‎02-24-2016
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Re: Reference error hash (#) + number.

Hi

 

I am having the same problem. I have followed the discussion.

 

However I am at a loss where to find "turn on instant formatting": is this on my Mac or on Endnote?

When all the discussion make suggestions: am I looking on word ( i have word 2016) OR on Endnote...?

 

Thanks

 

sam

 

 

 

Mentor
Posts: 7,929
Registered: ‎04-10-2008
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Re: Reference error hash (#) + number.

[ Edited ]

windows,  -- in word, on the Endnote ribbon -- see the attached 

(long time Endnote user)
New User
Posts: 3
Registered: ‎02-24-2016
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Re: Reference error hash (#) + number.

Really sorry: I have a Mac.

 

I do not have Endnote on the ribbon and cannot find the display that the windows/ tools/ endnote offers on windows word.

 

Could you please sent an image of how I do this on a Mac

 

Huge thanks

 

Sam

Mentor
Posts: 7,929
Registered: ‎04-10-2008
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Re: Reference error hash (#) + number.

[ Edited ]

Maybe your ribbon isn't properly installed?  I see a similar ribbon in Mac's MSWord 2016 in this youtube video?  You have the most uptodate word2016 and endnote 7.5 something or other?

 

 

https://www.youtube.com/watch?v=7CTFsbArKgo 

 

(long time Endnote user)
New User
Posts: 3
Registered: ‎02-24-2016
0

Re: Reference error hash (#) + number.

Thanks for your excellent support.

 

I can now see that my ribbon isnt installed properly: I dont have anything that looks like what i see on you tube.

 

I have just spent time trying to find a endnote video on "how to install endnote on the ribbon word 2016" and cannot find anything.

 

How do I install Endnote onto the ribbon of my Mac?

 

Yes, I have the most up-to-dat word 2016 and endnote (just checked)

 

Thanks

 

sam

 

Mentor
Posts: 7,929
Registered: ‎04-10-2008
0

Re: Reference error hash (#) + number.

Okay,  then I would go here! 

http://endnote.com/kb/138936

 

 

(long time Endnote user)