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New User
Posts: 3
Registered: ‎06-11-2018
0

Re: Reference error hash (#) + number.

Hi Endnote,

 

I have download trial version for endnote X8 and I am using ms word 2013. After install it, the tool of endnote did not appear in Ms Word, then I tried many ways suggested on the internet. Finally, it worked.

 

Then, I started to work with this software and input all of my references. Next, I felt very bad because again.. I faced the next problem. I have chosen an output style and inserted all citations in the text word and again it didn't work. There is a comment "cannot edit range". In the last of sentences do not appear the number of reference, it just appears like this {Al‐Shahib, 2002 #91} and when i look at below, there is no any list of references, it is empty. I have tried to click "update citations and bibliography", "instant formatting is on", "convert citations and bibliography" and I didn't work. The problem is still same.

 

What should I do?

Administrator
Posts: 522
Registered: ‎06-04-2008
0

Re: Reference error hash (#) + number.



You may be having a conflict with the Mendeley plug-in in Word and EndNote.

 

Please try the steps on our website:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Cannot-edit-Range?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 3
Registered: ‎06-11-2018
0

Re: Reference error hash (#) + number.

Yes, you're right Tony.

I have uninstalled the Mendeley and all of my problems solved suddenly.

 

Thanks a lot

 

Regards,
indrayani

Administrator
Posts: 522
Registered: ‎06-04-2008
0

Re: Reference error hash (#) + number.

Glad that I could help.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 1
Registered: ‎06-17-2018
0

Re: Reference error hash (#) + number.

Try change to mode ON in word: select EndNote and search "Instant formating is ___" on/off. 

See picture in attachments 

Administrator
Posts: 522
Registered: ‎06-04-2008
0

Re: Reference error hash (#) + number.

Based on your screenshot it appears to be on.

 

What happens when you insert a new citation into Word?

 

Do you see {author, year record number#}

 

If not then Instant Formatting is on.

 

You might want to contact Technical Support:

 

Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 1
Registered: 4 weeks ago
0

Re: Reference error hash (#) + number.

I had the same problem so i will tell you what worked for me goto endnote tool area on you word then click the update citations and bibliography its beneath style option .
User
Posts: 8
Registered: 4 weeks ago
0

Re: Reference error hash (#) + number.

It doesn't work with me!

Administrator
Posts: 522
Registered: ‎06-04-2008
0

Re: Reference error hash (#) + number.

You may want to try these steps:

 

On some machines with Mojave, attempting to use the EndNote CWYW tools may result in returning to the EndNote library, or an Error message.

Mojave includes new Security & Privacy functions which can prevent EndNote from being able to correctly automate.  To correctly set these options...
1)  Go into the Apple menu
2)  Click System Preferences
3)  Click Security & Privacy
4)  Click the Privacy tab (along the top)
5)  Click the Automation options, along the left.
6)  Here, make sure that both "Microsoft Word" and "EndNote X#" are both turned on.

With this automation turned off, the Cite While You Write functions will not work.

 

If you continue to have issues:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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User
Posts: 8
Registered: 4 weeks ago
0

Re: Reference error hash (#) + number.

[ Edited ]
Thaaaaaanks It works