References in word document

EndNote EndNote How To
2

Greetings sharon1,

If you’re still encountering formatting issues, I’d suggest cleaning up the field codes within this particular Word document:

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-cursor-the-range-cannot-be-deleted-or-other-problems-while-formatting?language=en_US

If the crashing behavior persists after following the instructions found within the linked knowledge base article, I would suggest getting in touch with our Technical Support team:

https://clarivate.com/contact-us/support/?language=en_US