Hi Jason, I am experiencing a similar problem and despite having tried your trick it still doesn’t work. Basically, I recently got a new computer, I had everything synced on my endnote web and am trying to bring everything back into the desktop version.
Things initially worked just fine and the sync downloaded 722 out of the 2000+ refs I have. It downloaded the groups correctly and then it crashed. If I now open Endnote it keeps endlessly crashing and it does so even if I turn the auto-sync off and then try to sync manually.
Basically, I only have these 722 refs and I can’t find any way around to get back to my fully library.
Any help please? I’m a Mac user.
thanks very much.
best,
Francesco