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Stop EndNote from automatically converting to plain text

Hi EndNote users. My EndNote is becoming tricky.

How do I stop Endnote from automatically converting to plain text when I close MS Word? 

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Registered: ‎05-08-2008
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Re: Stop EndNote from automatically converting to plain text

Hi,
What format do you store the document in, and where do you store it?

See more about limitations and sources of error in Clarivate's knowledge base:
https://support.clarivate.com/Endnote/s/article/EndNote-Known-reasons-for-field-code-removal-in-Word...

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Re: Stop EndNote from automatically converting to plain text

Hi, it all worked now. Was saving in a wrong format, once changed to word, it worked.

Thanks so much.