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New User
Posts: 1
Registered: ‎08-16-2019

Sync error



Thank you for your support.


I have experience problems in syncing my desktop library and online library in Endnote X9.


Some problem happened during syncing in the library file(one same file was creating more than 100,000). So I have copied this library and created another new library. But when I sync this new one, some warning message happened as below.


"You are about to sync or share a library tha is difference than the last library you synced. This will merge the libraries"


But I don't want to merge the previous one and current one since the previous one has some problems.


Could you help to how to sync the only new one?


I tried to change the option for location name, but it is blocked.


Thank you for your support. 

And I really want to sync the library.


Best regards,


Posts: 763
Registered: ‎06-04-2008

Re: Sync error

Please contact Technical Support directly

1-800-336-4474 option 4 then 1




We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.
Posts: 8,440
Registered: ‎04-10-2008

Re: Sync error

Do contact support, but the info you need may be here:


I think these instructions will help changed the synced library. Make sure you backup everything first (as I suspect you have already?) (if your browser will translate from Chinese, you can try this link too!

(long time Endnote user)