Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
New User
Posts: 1
Registered: 4 weeks ago
0 Kudos

Sync query

I have been having a problem syncing my desktop lib with my online lib. After a couple of errors, I finally managed to sync... it shows me that it synced BUT my destop lib and online library totals are differnt- see red text below.  does it take a while to synchronise? 

A. 

 

Sync Details
Sync was last run: Tuesday, December 29, 2020 at 17:51:00 PM +0200
Sync Status: There are changes that need to be sent and received.
Error Code: None
Error Message: None

Local Sync Library
Library Name: My EndNote Library 31 MArch 2020 9.3
References: 2608
Groups: 18
Group Sets: 11
Attachments: 893

Online Sync Library
Username: anusuya.chinsamy-turan@uct.ac.za
Serial Number: 3091998747 (Premium until April 09, 2021)
References: 3291
Groups: 18
Group Sets: 11
Attachments: 1537 (6.24 GB)

Sync Limits
Number of References: 1000000 (996709 can still be added)
Number of Groups: 5000 (4982 can still be added)
Number of Group Sets: 5000 (4989 can still be added)
Attachment Storage: Unlimited

Administrator
Posts: 824
Registered: ‎06-04-2008
0 Kudos

Re: Sync query

Please contact Technical Support directly if you are not seeing any changes in the numbers or if you are getting an error message.


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.