Transfering library from endnote web to endnote 6

Hi,

I don’t achieve to save my lybrary in the RIS format neither whatever other format. All of the files saved when you tray to export from endnote web are in txt format and then EndNote x6 can’t read it.

In other hand, if I try to sync the endnote x6 with my endnote web, it doesn’t works neither.

Can you help me?