guywiz
1
Just tried to sync my library (only have one) after updating ot EndNote X7.
I get this weird message I can’t make sense of:
Server.DBException.internalError: Alias CiteDB_0187 does not exist in cluster map
Any idea how I can fix this?
Thanks
Guy
jimmym
2
Greetings Guy,
If you have not done so already, please get in touch with EndNote Technical Support directly so that we can help investigate your sync error further:
1-800-336-4474
press option ‘4’
press option ‘1’
Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)
http://ip-science.thomsonreuters.com/techsupport/