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User
Posts: 8
Registered: ‎07-18-2016
0

Updating citations and Word's track changes

Hi,
 
My colleagues and I work with Word documents with track changes turned on. One person who just upgraded to EndNote X7.7 said that now when he attempts to update the citations and bibliography in a Word doc with track changes on, a message of "Command Failed" appears and the references don't update.
 
Can anyone help? Thanks in advance.
 
Stephanie
 
Administrator
Posts: 629
Registered: ‎06-04-2008
0

Re: Updating citations and Word's track changes

Hello Stephanie,

 

If before you try to use the EndNote commands in Word you set the Track Changes setting on the Review tab from "Final Showing Markup" to "Final" or "Original" instead then EndNote commands should function without giving the command failed message.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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Mentor
Posts: 8,096
Registered: ‎04-10-2008
0

Re: Updating citations and Word's track changes

Well that is a pain in the rear?  Endnote used to do this (and hence user complaints that it didn't switch it back afterwards).  

(long time Endnote user)