Dear Leanne,
Thank you for getting back to me so promptly.
I am using Endnote X8 and
Microsoft Word for Mac version 15.27 (161010) (2016 version)
saving to .docx format
My Mac version is OSX El Capitan Version 10.11.3
Almost all the references I am using I import directly from pubmed
What do you recommend that I try?
Barry