Then, as a second attempt , Clarivate proposed the following solution. Indeed, Mendeley was installed on my comupter - but unfortunately also with this ‘solution’ the problem persists (even after uninstalling Mendeley completly) :cry:
«We have found that the crashing happens when there is any third party addins like Mendeley is loaded in Word. Removing these conflicting addins from Word seems to resolve the issue. In this instance, could you please check if there is any such addins loaded in your Word? To check this, open Word and go to “Tools” menu > “Templates and Add-ins”. If yes, you may want to remove the add-in and check if that works. To do this, first Quit Word and follow the steps mentioned below:
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Click on the “Go” menu of your Finder and then press the “Option” key on your keyboard.
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You will see a folder name Library in the Go menu, click on this folder.
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Browse to “Group Containers:UBF8T346G9.Office: User Content: Startup: Word.”
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Move the third party addin file out of this folder. (Mendeley or Zotero or any third party addin)
You can then start Word 2016 to use the EndNote tools.»