endnote 8.2 and word 16.9.1 mac

Finally resolved!!

It seems to be an issue with word and a corrut .normal-file in the German version: 

Today I had a call with Clarivate. They gave me the advice to follow the steps in the attachment to this file. 

I did that and beside that I changed the language of the operating system to English - and Word worked well with Endnote. 

After that, I changed the language back to German. Word announced me, that it changed the .normal-file – And the procedure between Endnote and Word crashed again. 

Therefore the German Version of the .normal -file in Word seems to produce the corruption between Endnote and Word. 
Remove damaged Word prefs files.jpg