01-27-2018 04:52 AM
Last week there was an issue with endnote 8.1 and word 16.9.0 mac.
Since I updated to 8.2 it worked again.
Today I had a crash with word and updated to word 16.9.1 for mac.
Again, Endnote 8.2 crashed - also after an restart of the whole computer.
Will you provide a next update for this issue? When?
Solved! Go to Solution.
02-01-2018 04:33 AM
Clarivate suggested the following solution - unfortunately the problem still exists.
02-03-2018 06:26 AM
Then, as a second attempt, Clarivate proposed the following solution. Indeed, Mendeley was installed on my comupter - but unfortunately also with this 'solution' the problem persists (even after uninstalling Mendeley completly)
02-09-2018 08:32 AM
It seems to be an issue with word and a corrut .normal-file in the German version:
Today I had a call with Clarivate. They gave me the advice to follow the steps in the attachment to this file.
I did that and beside that I changed the language of the operating system to English - and Word worked well with Endnote.
After that, I changed the language back to German. Word announced me, that it changed the .normal-file – And the procedure between Endnote and Word crashed again.
Therefore the German Version of the .normal -file in Word seems to produce the corruption between Endnote and Word.