endnote X8 details in library correct - details in word doc incorrect

Hello,

I have gone through my endnote library and corrected spelling errors for references however, when I update my document using ‘update citations and bib’ the incorrect spelling continues to transfer to the word doc. I have unformatted and reformatted the document, but the errors remain.

Does anyone have any idea how this might be fixed?

Thanks,

Karen

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

Have you saved the document after unformating it - closed it and tried reopenning it and updating?