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New User
Posts: 1
Registered: ‎07-03-2017
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endnote libary vanished

Hello,

 

I'm having a problem with endnote x8 on mac. When I restarted my mac book pro some minutes ago and opened endnote, suddenly my library was empty. I only saved it some weeks ago and it would mean a lot of work to update everything I did since then...

in the library.data file I can see that the rdb folder was last changed today at 4 pm when everything was still there.

does someone have an idea how that could happen and how I could get my library back? that would be great! if you need more information, I can look for it...

 

Johanna

Administrator
Posts: 858
Registered: ‎06-04-2008
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Re: endnote libary vanished

I would suggest contacting Technical Support.

 

Technical support

For help using EndNote

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

 

or via the web

 

http://ip-science.thomsonreuters.com/techsupport/

 

 

If you had been using Time Machine on your MAC you might be able to restore the library with that utility.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Mentor
Posts: 8,716
Registered: ‎04-10-2008
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Re: endnote libary vanished

I agree, because someone is going to have to talk you thru searching for it!  -- did you search for an older .DATA folder?

 

(long time Endnote user)