Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
New User
Posts: 1
Registered: ‎09-17-2016
0

mi endnote en office no funciona

Hola,

 

cuando intento ingresar nuevas referencias a archivos previos me aparece un error que dice "can't call method "to literal" on an undefined value at /prod/products/endonote-webapp/ENW-3.14/release/wn/lib/endnoteweb/soapservices/wnserve.pm line 698" y no me deja referenciarlas.

 

alguien me puede ayudar por favor? 

 

Highlighted
New User
Posts: 1
Registered: ‎09-21-2016
0

Re: mi endnote en office no funciona

Hi,

 

I am also getting this error today from a location I have signed in from and used before, can anyone offer some insight into what's going wrong? Whenever I try to enter a reference or edit one I get a pop-up error:

Can't call method to_literal" on an undefined value at /prod/products/endnote-webapp/ENW-3.14/ro/release/wn/lib/endnoteweb/soapservices/wnserver.pm line 698.

 

This happens with new and editing old references. The reference appears, but is in curly brackets.

Highlighted
Mentor
Posts: 8,322
Registered: ‎04-10-2008
0

Re: mi endnote en office no funciona

Did you get it sorted?  Based on this other post, I would suggest calling tech support.  www.endnote.com/support  -- other posters are reporting errors such as these.  

(long time Endnote user)
Highlighted
New User
Posts: 1
Registered: ‎10-13-2016
0

Re: mi endnote en office no funciona

Hello,

I am currently experiencing the same problem and I have emailed tech support. Just in case anyone from Thomson Reuters is reading, may I suggest posting some actual advice on these pages for those who are experiencing this type of troubleshooting? This may allow people to solve this problem faster, and it could prevent Thomson Reuters from wasting their time responding to repeated requests for advice on this. Everybody wins. 

 

with friendly greetings,

Andy.  

Highlighted
Mentor
Posts: 8,322
Registered: ‎04-10-2008
0

Re: mi endnote en office no funciona

This is a self-help forum which the TR developers and moderators do sometimes drop in on.  The place to go for Thomson Reuters information - is their searchable Knowlegebase at the bottom of the www.endnote.com/support page  -- It also helps if us users report back here, when we are given or find the solution.  

(long time Endnote user)