The issue is related to working with an expired demo.
The EndNote desktop trial will work as a fully functional program during the trial period. You will have 30 days after you first use the program to evaluate EndNote and all of its features. After those 30 days are up, the program will revert to a feature-restricted EndNote Viewer.
After the program reverts to an EndNote Viewer, you will still be able to open EndNote libraries, search, sort, and print references. However, with the EndNote Viewer you cannot:
- Add or edit references in a library that has 10 or more references already in it.
- Format more than 10 citations in a paper.
- Retrieve more than 10 references from a remote database.
- Import more than 10 references.
- Export more than 10 references at one time.
- Sync with EndNote online.
If you have purchased EndNote you can activate the product using the steps from our website:
https://support.clarivate.com/Endnote/s/article/EndNote-Demo-Activation?language=en_US&ui-self-servi...
If you have trouble with the activation then:
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US
Best Regards,
Tony M.
Clarivate Analytics
Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
