new endnote install sync

EndNote EndNote How To
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Greetings jessmerritt,

I do apologize for the library syncing issue that you’ve encountered.  The reported EndNoteSync error would typically indicate a problem with the email address and/or password defined for your EndNote online account within EndNote’s preferences.  To fix this credentials error -

  1. Launch EndNote.

  2. In EndNote, click “Edit>Preferences…”.

  3. Choose the “Sync” tab along the left side of the Preferences window.

  4. Make sure your email address is correct.

  5. Clear the Password field and re-input your password information.

  6. Click “OK” to close the Preferences window.

  7. Make sure your EndNote library is open.

  8. Click “Tools>Sync” to try syncing again.

If you still get the same credentials error, open a web browser, and navigate to http://myendnoteweb.com/ to try resetting your password.  After resetting your password, return to EndNote’s Preferences>Sync tab to input that new password before attempting to sync again.

Please let me know if this helps.