02-13-2020 05:08 PM
I'm trying to use a work copy of endnote X9 to sync with a colleague's library. When I try to sync, I get the following error:
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: invalid authentication token
Local Sync Library
Library Name: My EndNote Library2.enl
Group Sets: 1
Online Sync Library
Serial Number: xx(Premium until February 13, 2022)
Group Sets: 0
Attachments: 0 (0)
Number of References: 1000000 (1000000 can still be added)
Number of Groups: 5000 (5000 can still be added)
Number of Group Sets: 5000 (5000 can still be added)
Attachment Storage: Unlimited
Anybody know what's going on here? I made an endnote account already.
02-14-2020 11:28 AM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
We are here to help whenever you run into issues.