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New User
Posts: 1
Registered: ‎04-26-2014
0

"Endnote X5 Unable to Load"

I've been hospitalised for just under a year. Now that I'm back at my desk, I get the following Error Message from EndNote X5:

 

Unable to load: /Applications/EndNote X5/EndNote X5.app/Contents/Resources/ENCore.bundle

 

Please advise. How can I troubleshoot in this situation? I've already re-installed twice. Is this a question of updating? If so, is it at all possible to update without incurring extra cost? And - how would I update should this be what I need to do? Thanking you in advance for your help, I am,

 

Yours sincerely,

 

Joseph.

Administrator
Posts: 536
Registered: ‎06-04-2008
0

Re: "Endnote X5 Unable to Load"

Please note that EndNote X5 and earlier versions are not compatible with Mac 10.9. It was not designed or tested with this version of Mac OS. Changes made by Apple in their latest OS prevent EndNote X5 and earlier versions from working as designed. Due to the extent of the changes made in OS 10.9, EndNote X5 and earlier will not be able to be patched. I sincerely apologize for any inconvenience this may cause.

Please refer to the below Knowledge Base article for more information:

http://endnote.com/kb/129914

All EndNote versions were released before the release of Mac OS X 10.9 (Mavericks). There are no known workarounds for this issue besides moving to a more recent version of EndNote or restoring your computer (using a Time Machine Backup for example) to a previous version of Mac OS X.

If you would like to try X7, a 30-day trial version is available here:

http://endnote.com/downloads/30-day-trial

A patch EndNote X7.0.1 has been released by our Development team to address compatibility with Mavericks. EndNote X7.0.1 is designed to be compatible with Mavericks. If EndNote X7 works fine for you, then you can consider upgrading to EndNote X7. Please note that EndNote 8 and later have same library structure. Once you have upgraded to EndNote X7, you can still access the same library created using EndNote X4.

Since you own a previous version of the software, you would be eligible for an upgrade price. Further to that, please contact Technical or Customer Support to get an additional 30% discount on the upgrade to EndNote X7.

 

Contact Technical Support

Tel: +1-800-336-4474, press 4

 

or

 

Contact Customer Support

Tel: +1-800-336-4474, press 3

 

 

or

 

http://endnote.com/support/contact-support

 

You can use the below link once you receive your promo code:

http://endnote.com/buy

Furthermore, I would like to share another piece of good news for you. For the first time, we are moving away from annual releases. Rather than releasing a version X8 in 2014, we will continue to release improvements to X7 and add new features. Building on the input we receive from our users worldwide, we will continue to release new features, make improvements to core workflows, and develop our Sync capabilities throughout 2014.

I once again apologize for the inconvenience.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 1
Registered: ‎07-04-2014
0

Re: "Endnote X5 Unable to Load"

Hey there,

 

I had the same problem for my Endnote X5 when I migrated to Maveriks. So, I bought the upgrade version but this does not allow me to install it as it is asking me for a Serial number. I had Endnote X5 installed at my institution. What can I do now?, I asked the company I purchased online the upgrade version but they were of 'little' help.

 

Best

 

Dr. Emilio Alarcon