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New User
Posts: 2
Registered: ‎03-06-2019
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"Server execution failed" - Established solutions do not work

I have just shifted from an old to a new laptop. On this new laptop, I have been unable to use Endnote. Every time I attempt to insert a citation into a document, Word freezes for a few seconds, followed by a "server execution failed" error message. I have read through these and other forums and attempted various solutions. All of these have failed: 1. Running Endnote as administrator still results in "server execution failed". 2. Running both Word and Endnote as administrator results in a "this operation requires elevation" error message. 3. Turning off user account control does not change the above. 4. Re-installing the cite-while-you-write plugin does not change the above. 5. Tinkering with the settings for add-ins and security within word does not help either. I use a Windows 10 laptop with Word 2016 and Endnote X9. Strangely, my old laptop uses the same setup of operating system and software, with no problems with CWYW at all. I would much appreciate suggestions on how to fix this frustrating problem.
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Administrator
Posts: 596
Registered: ‎06-04-2008
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Re: "Server execution failed" - Established solutions do not work

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.