09-23-2017 10:55 PM - edited 10-14-2017 04:54 PM
I am using EndNote X8.1 (Bld 11010) on Windows 10 x64 with Word 2016.
Any time i try to insert a citation into my word document, a small windows pops up, which says "server execution failed". if i close Endnote program and click insert citaiton in Word, Endnote starts up and works fine for while, and later i get "server execution failed" again and have to close the program again.
I also have antoher problem that might be related to teh frist one. Endnote does not open downloaded citations (.x.enw format also). When i download the citation file, click on it nothing happens. If i close EndNote and click on the file, it opens and imports the citation just fine. (EndNote is set to open these type of file by default, i have also tried right click on them open with and then EndNote and that did not do anything either if EndNote is open).
So, the bottom line is that i have to shut down endnote any time i want to insert a citation into word or import a new citation into endnote. very frustrating.
Can anyone help me to solve the problems?
I have tried the following: reinstalled word and endnote completely (delete, reboot, download new version from the official websites), but that did not change anything.
Solved! Go to Solution.
10-14-2017 04:54 PM - edited 10-17-2017 05:59 PM
Here is the solution from the EndNote support in case someone else has the same problem:
In my case step 1-5 solved the problem.
3 weeks ago
Prior to this, I had the error message "this program requires elevation" when I tried to add a citation to my document. I suppose at that point, I was not running both programs as administrator.
Now, I am running both programs as administrator (by right-clicking on them and chossing "Run as administrator," however the same error message of "server execution failed" occured.
Has anyone else had this problem? I am trying to finish my thesis, and this problem is slowing me down.