02-07-2020 06:14 PM
I have EndNote x9 for Mac and I'm having trouble annotating my PDFs.
The sticky note won't let me change font color so I can't see the text. I can change it for a moment but it goes back to white when I close the sticky note.
The free text tool shows the "double-click to edit" box but when I double-click nothing happens.
I hope someone can help. Thanks.
04-11-2020 05:19 AM
Hello to the both of you,
I do have the exact same issues. With the font colour (of the background colour, however you want to put it) as well as with the free-text-fields.
The technical details:
My EndNote Version: X9.3.2 (Bld 15235)
System: macOS Catalina, Version 10.15.3
Which version of EndNote are you running? And which macOS are you operating?
04-11-2020 05:38 AM
People, I've just sent a support request to the EndNote Customer Support.
I'll get back in case I will recieve an answer. In the meantime it would be great if you could also share your EndNote and Mac Versions in detail.
Thanks and all the best.
04-12-2020 09:20 AM
just today I've recieved an answer from the support team:
Thank you for contacting Clarivate Analytics.
I received an update from the internal team that they were able to replicate the reported issues. This has been forwarded to our Development team and they are working on it.
I will get back to you once I receive an update from the team.
Please respond to this email if you have any further questions and I will help you.
Staying tuned. As soon as I get any updates I will let you know