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New User
Posts: 1
Registered: ‎06-15-2018
0

unable to download more citation from google scholar

Hi. I am unable to download more citation from google scholar to my endnote library..it works properly in 2 pages but now it shows the error 

 

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Moderator
Posts: 430
Registered: ‎06-04-2008
0

Re: unable to download more citation from google scholar

You can first try clearing your browser cache.

 

https://support.clarivate.com/Endnote/s/article/How-to-clear-the-Temporary-Internet-Files-cache-and-...

 

 

You can also try removing any .enw or .ris files from your download folder. If the download folder is full of these types of files that can cause this type of issue.

 

 

If the above does not resolve the issue:

 

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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