You are totally right. I have been using EndNone throught the years and have recommeded it to my students. Now I work for an international organization with thousands of employees worldwide. But it is becoming difficult to recommend EndNote with enthusiasm as I did before. I have the impression that the developers or those who make the decisions about this program live in a bubble. I have called them a couple of times, and even posted a suggestion in the forum. But I haven’t noticed any interest in solving these issues. So I join my voice to yours in the hope that someone with decision power at EN will act on this request.