Agreed, EndNote 20 is a serious DISASTER! It is a downgrade from X9.
The latest update 20.1 (as of June 25 2021) attempts to recover the functionality lost version X9; however, EndNote 20 is still downgraded compared to X9. Specifically:
- The PDF Preview Pane is back (from version X9); this is progress, however the default pane is the “Summary” pane. ACTION 1 for Clarivate : please provide option to set the default pane to “PDF Preview”, say under Preferences.
- The “Search Showing” option is still not back (from version X9). ACTION 2 for Clarivate : please bring back ALL of the the search options from X9.
ACTION for Clarivate: complete both above actions ASAP (within days, not weeks or months), or you will lose a LOT of customers who are going back to X9 or leaving EndNote alltogether for another product! I strongly recommend that you LISTEN to your customers!