02-14-2021 10:49 AM - edited 02-14-2021 10:56 AM
I am not the first to write with hopes for major changes and improvements to Endnote 20, especially on the Mac platform. While I am heartened to read that the developers are watching this forum, by now they must have gathered the extent of the dissatisfaction about the Endnote 20 release. Hopefully, they are, as a matter of urgency, making major changes to the next update. This needs to occur in THIS release cycle (20), not be deferred to a putative 21 or 22. Failure to do so may see even more scholars join the exodus from the Endnote platform.
Some observations from use of the software on MacOS:
I am not the first to identify many of these issues. For the price charged to individual users for this software (and to our institutions via site licensing fees), we as end-users deserve far better. I look forward to an imminent update that addresses the overwhelming feedback you are receiving.