There is a simple reason for this. New users probably already use another program for managing references. But most of these programs do not allow the user to export reference data including pdfs. So after an export, you end up with all your pdfs on one end and a text file on the other. You only get all your references back if you import both the text file and the pdfs. But in that case, EndNote poses the problem that you have lots of duplicates (in my case several hundred). This makes changing the reference software extremly time consuming, especially if your library is very large. But time is a scarce ressource for researchers. So probably many researchers will stick to the software they already use although they know it is less powerful.
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