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Frequent Contributor
Posts: 72
Registered: ‎04-22-2008
0

Site license users having to re-install a whole new version with every patch

It is very inconvenient and burdensome to users with a site license to have to download an entire new version of EndNote everytime there is a patch.  Also the delay in waiting for the new disc and setting it up so my users can get it is becoming an issue (I received EndNote X2 for Mac more than a month after it was released to the general public.)  When the X2.0.1 patch first came out, I was able to update EndNote for Windows from the Help> EndNote Program Updates menu, but this option is no longer available to my users.  I tell my users one thing, and day later it is no longer working.  It not only makes me look bad, but it also make EndNote not user friendly.  Since they have to uninstall and re-install every time a patch comes out, my users are getting tired of the updates and new versions every 6 months.

 

Please make this process smoother for site license customers. 

Angela Murrell
Outreach & Instruction Librarian
Scripps Research Institute
La Jolla, Ca
Administrator
Posts: 57
Registered: ‎12-03-2007
0

Re: Site license users having to re-install a whole new version with every patch

Hi Angela,

 

We're actually working on something to make the X2.0.1 patch a much easier process for site license distributions right now.  I was under the impression that our Sales department would be communicating that directly to the site license folks, but I may be mistaken.  At any rate, we should have a solution soon, I would suggest that you hold off on updating for the time being.

Rick Meyler
Manager of Technical Support
Global Customer Support

Clarivate

Phone: +1 800-336-4474
endnote. com
Frequent Contributor
Posts: 72
Registered: ‎04-22-2008
0

Re: Site license users having to re-install a whole new version with every patch

Thank you Rick.

Sales never told me (in fact I only even heard about the patch from a user.) 

Angela Murrell
Outreach & Instruction Librarian
Scripps Research Institute
La Jolla, Ca
Contributor
Posts: 46
Registered: ‎04-17-2008
0

Re: Site license users having to re-install a whole new version with every patch

I'm glad something is being sorted out regarding patches for site licences. It's embarrassing to release an update about the patch and then have to do an update about the update two weeks later.

  

Melinda Goodin
EndNote team
Swinburne University of Technology Library, Hawthorn campus, Australia
mgoodin@swin.edu.au
Frequent Contributor
Posts: 63
Registered: ‎05-08-2008
0

Re: Site license users having to re-install a whole new version with every patch

Is there any more news on availability of the update for site licence users? We're about to upgrade and are waiting on this before we do.

 

Thanks.