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Posts: 1
Registered: ‎01-23-2019
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Import references directly from databases into endnoteX8 (Firefox/MacOS) Problems

Dear community, 


i have issues with importing references to endnote. If i use databases, google scholar or libaries and choose save/export with RIS its either (1) processing the request for hours with no results or (2) a window pops up asking what firefox should do with the data and if choose open with endnote, the endnote folder/program on my computer is underlined grey so i can't click on it to open it. If i than cancel to close the window the following message pops up " This libary is currently used by someone else, please try again later". So my only option right now is to download the ris file and than import them one by one. In the past it worked perfectly that i could choose several refernces and imported them directly into endnnote. 


Any sugesstion or ideas ? 

Posts: 824
Registered: ‎06-04-2008
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Re: Import references directly from databases into endnoteX8 (Firefox/MacOS) Problems

Please contact Technical Support directly

1-800-336-4474 option 4 then 1




We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.