Refman[RIS] output style

I need to convert an ENDNOTE X4 library for import to another reference manager software. The manual says to select the REFMAN [RIS) output style but this is not working. Any suggestions?

Think you need to make a clean breast of it, and volunteer what software you are moving to… and what exactly happens.  You may even need to contact the other software and ask them what formats they accept.