06-10-2015 05:56 PM - edited 06-11-2015 07:03 AM
we have and Endnote web Administrator login for our institution, so I managed to have the Springer style we want added as a Custom style. However, when I login in MyEndnoteWeb, I do not see the custom style anywhere.
Is there a delay of a few hours between adding the style and seeing it as a user? Or am I looking in the wrong places?
Unfortunately there doesn't appear to be in the information concerning the time it takes between adding an output style and being able to use style. (BTW, I'm also assuming that your online administrator has online access to Endnote via Web of Knowledge - refer to knowledge base article http://endnote.com/kb/101407 )
If you still can't access your custom style suggest you contact tech support: http://endnote.com/support
11-27-2017 11:28 AM
I see that your EndNote Online account is currently associated with "Universita di Milano Bicocca" as the institution.
This means that an Administrator for Universita di Milano Bicocca would need to be the one to post the style.
Provided this is what happened, the output style in the service should appear for you before long.
If that is an older institution where you are no longer, then please let us know, and we can remove that association so the EndNote Online service can re-affiliate with your new institution.