09-29-2020 02:53 PM
I am attempting to import an Output Style into EndNote X9. I am able navigate to the EndNote web site and locate the style. When I click on the style I'm looking for, and click on the Download button and I instruct it to open the file with EndNote, EndNote opens the "Choose an Import Filter" window, which doesn't seem like it is the correct window. If instead, I locate the downloaded file on my computer, right-click and choose, "Open with EndNote", the same window opens. Any idea what is going wrong? I am using Windows 10. The style is for the Journal of the National Cancer Instute (JNCI)
Thanks for any help you can provide.
09-29-2020 05:33 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
or
We are here to help whenever you run into issues.
10-01-2020 06:23 PM
what if you just open it? does the filename end in .ens?