having trouble getting format correctly for APA

The issue could be the way you have the Authors entered.

I would make sure you have the authors entered one name per line.

Please see the following KB articles on this type of issue.

https://support.clarivate.com/Endnote/s/article/EndNote-Records-with-more-than-one-author-do-not-show-properly-when-formatted?language=en_US

If this does not resolve the issue then

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US