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New User
Posts: 1
Registered: ‎01-04-2018
0 Kudos


Yesterday I started inserting the references in the text and saved the document. Today I opened it to go on inserting the references and when I inserted the first one it appeared with number 1 as it was the first of the text, not recognizing me the references I put before.

What can I do?


Thank you,



Posts: 8,737
Registered: ‎04-10-2008
1 Kudo

Re: Help!

need more to go on.  What word processor, and version? What operating system?


What happens if you "convert to unformatted citations"  


Did anyone else "touch" the document (an advisor, a colleague) and is it truely not recognized or the wrong format?  

(long time Endnote user)
New User
Posts: 3
Registered: ‎02-05-2019
0 Kudos

Re: Help!

[ Edited ]

Agree with Leanne! We need more information