wherein is still listed “ProCite”, a product that TR dumped a couple of years ago. Apparently, being listed is not proof of a future.
In my opinion, Reference Manager, a product that I have used for a quarter of a century, will be abandoned by TR within the next couple of years, in favor of EndNote. EndNote gets new features ahead of RefMan updates, and serious bugs are not being fixed in RefMan. EndNote is a much more important product to TR’s bottom line. For proof, look at the >6000 posts on the EndNote forums vs <600 on the RefMan forums. And notice the much lower rate of reply by technical support to RefMan forum posts compared to posts on the EndNote forums.
I have been steering people away from Reference Manager because of a lack of support by TR. What a pity. It used to be the best citation manager on the market.
If we haven’t been abandoned, would you like to explain why this message was posted over 2 years ago and nothing’s happened? There hasn’t been any comment from RM technical staff to complaints.
There was an message about volunteers for beta-testing an update - I replied and got no response, not even an acknowledgement.
05-08-2008 07:56 PM
Hi there,
FYI, as far as WordPerfect support in RefMan 12 goes, we plan for it to have the same support that RefMan 11.0.1 has. There should be no loss in WP functionality, we’ll likely have more details closer to/at release. Hope this info helps!
Rick Meyler
Manager of Technical Support
Global Customer Support
EndNote does have a larger user base and is the most popular of our products, so it is true that more updates and content are made available for that product. However, absolutely no plans have been made or announced to discontinue sale or support of the Reference Manager line.
However, absolutely no plans have been made or announced to discontinue sale or support of the Reference Manager line.
Does anyone see that there is no word on “we are going to release a new version before 2020”?.
Sale - sure, a 2 y old program, not working with 64bit operating systems, not being debugged or updated since years, but yes, - “we continue to sell it normally for the full prize”.
support: sure - write your problem, if you are lucky you will get an answer by another user, if you are less lucky, maybe, after 6 months we can give you a hint, but better dont expect an uptdate or new features. This is restricted to EndNote (but we will never confirm that officially).
I am done with TR - be honest, admit that you do not develop RM anymore and reduce the prize for the old version. Than we can discuss accepting your decision to concentrate on EndNote. Its your company after all. But leaving us alone and not telling the truth - this will cost you a lot of customers. At least me.
Follow up:
Thomas Reuters contacted me and sent me a genereous apology for all the inconvenience, which I have accepted.
However - everything concerning RM remains unanswered, which I consider as sad.