It sounds like the Instant Formatting feature is turned off in the document To enable or disable Instant Formatting in the current document: On the EndNote X7 tab click on the arrow beside the button “Instant Formatting is Off” and choose “Turn Instant Formatting On.” You can the click on the Update Citations and Bibliography command to get the citations into the formatted version. Let us know if you have any questions or if this does not resolve the issue. You can also find these steps on our website: endnote.com/kb/110599