I have been using refman in a document for many months without problems. I was using the APA style, which looks like this in the text: (World Health Organization, 1993). However, suddenly the references was appearing in the text like this instead: {American Psychiatric Association, 2013 115 /id}.
It looks to me like refman is suddenly using temporary citations, as if the instant formating was turned of. However, intant formating is turned on! I have tried to turn instant formating off and on again, and I have tried to close the word document and reopen it again. But with no luck.
The same problem is ocurring to me. Following the steps in the mentioned article will not solve the problem. I have to click ‘update citations and bibliography’ every single time I insert a footnote, even though the instant formatting is switched on, also in the newly made document.